(SCTP) WSQ Higher Certificate in Healthcare (Operation)


Learn the knowledge and skills to assist doctors and nurses competently in patient care. Acquire administrative skills and knowledge to process registration and schedule appointments for patients.

Career Prospects & Progression

Skilled PSAs/CAAs have good career prospects and are high in demand. Graduates can expect a stable and secure entry career in healthcare. With a friendly attitude and good work ethics, graduates can look forward to promising career progression. Patient Service Associate > Senior Patient Service Associate Clinic Admin Assistant > Senior Clinic Admin Assistant

Award of Certification

  • WSQ Statement of Attainment (SOA) — for all completed WSQ modules in the programme construct (Trainees who managed to complete all WSQ modules of the WSQ Higher Certificate in Healthcare (Operations) will also be conferred this full qualification)
  • HMI Institute’s Certificate of Completion — for all completed non-WSQ course units in the programme construct

Full Qualification Modules

WSQ Higher Certificate in Healthcare (Operations)

  • Billing Procedures
  • Frontline Services Management
  • Patient Education and Engagement
  • Clinical Support For Patient Service Associates
  • Professional, Legal and Ethical Healthcare Practice
  • Practice Infection Prevention and Control in Healthcare

Operations Specialisation Modules

  • Continuous Improvement Management
  • Inter-professional Collaboration
  • Medication Dispensing
  • Emergency Response and Crisis Management
Personal Effectiveness Module
  • Adapting To Change
  • Team Building And Development
  • Effective Communication
  • Creativity And Innovation In Healthcare
  • Service Excellence In Healthcare
  • Data Privacy, Protection And Cybersecurity
  • Facilitating Learning @ Work
  • Preparing And Performing At The Workplace
  • Building Resilience During A Transition


4.5 months

Delivery Methods

The course comprises of classroom lessons, skills laboratory training and clinical attachment in a healthcare organization.

Assessment Methods

Oral/written tests, assignments and practical performance.

  • One Pass in GCE ‘O’ or GCE ‘N’ (any subject), OR
  • Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing).
  • Certified by approved clinics to be medically fit for healthcare training and work.
  • Must clear HMI Institute‘s admissions screening process for the course.

Applicants will be assessed by the Institute on their suitability for the course prior to enrolment. Academic qualifications are but one of several assessment criteria.


 Age group

 Course fee after subsidies (Subjected to GST)

Singaporeans 21 years old – 39 years old

*SSG course fee subsidy of up to 70%


SPR or LTVP+ holders 21 years old and above

*SSG course fee subsidy of up to 70%


Singaporeans 40 years old and above

*SSG course fee subsidy of up to 90%


Full course fees before SSG funding: $10,044.

Course Enquiries

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