Frontline Services Management

Be equipped with the technical skills competency to perform necessary procedures related to patient registration, provide appropriate services and process admission and discharge procedures.

Frontline Services Management 1

Overview

This module enables the healthcare support worker with the technical skills competency to perform necessary procedures related to patient registration, provide appropriate services and process admission and discharge procedures in accordance to organizational procedures and guidelines.

Course Objectives

  1. Prepare the clinic facilities and equipment for clinic operational services according to organisational procedures and guidelines.
    • Arrange facilities and equipment needed for patients’ appointments and consultations including bed booking
    • Perform patient registration and assessment of needs in order to provide appropriate services
    • Adhere to patient service standards according to organisational guidelines
  2. Comply with relevant work processes in accordance with organisational procedures
    • Organisational procedure for patient registration and patient management system
    • Types of patient identification documents
    • Medical confidentiality guidelines
    • Organisational procedures for patient registration
  3. Process admission and discharge procedures with follow-up appointments accordingly

Course Outline

  1. Organisational medical confidentiality guidelines
  2. Types of office stationery, supplies and equipment
  3. Equipment maintenance policies
  4. Organisational Information Technology and computer systems and processes
  5. Organisational medical case files storage and retrieval processes
  6. Types of clinic facilities
  7. Organisational clinic medical appointment procedures and policies
  8. Types of patient identification documents
  9. Organisational procedures relating to patient greeting, admission, discharge and death registration
  10. Types of scheduling
  11. Automated or self-help services
  12. Patient appointment records
  13. Telephone service standards
  14. Organisational telecommunications systems and processes
  15. Factors that affect scheduling
  16. Identify the elements that are important to operate patient reception areas
  17.  Maintain the clinic or hospital’s reception areas to organisational requirements
  18. Identify when reception areas or common areas are in need of maintenance
  19. Maintain the functionality and adequacy of office tools, supplies, equipment and documentation
  20. Verify identification documents from patients
  21. Establish patients’ purpose of visit
  22. Attend to patients’ needs in accordance to organisational guidelines
  23. Schedule appointments according to organisational procedures and guidelines
  24. Process patients’ admission and discharge orders
  25. Register the death of patients according to organisational procedures
  26. Assist patients with automated or self-help services
  27. Generate patient appointment lists for clinics in a timely manner in accordance with organisational procedures
  28. Verify appointment list against retrieved patient case files in accordance with organisational procedures
  29. Remind patients of any health check appointments when it is due
  30. Provide pre-consultation or pre-appointment instructions to patients
  31. Manage schedule of patients with multiple appointments

Target Audience

General public who are keen to work in health-related careers

Certification

Upon completion of the course, the participants will be awarded the Certification of Completion by HMI Institute.

Frontline Services Management 1

Course Date

14 April 2023

16 June 2023

18 August 2023

20 October  2023

15 December 2023

Course Date

14 April 2023

16 June 2023

18 August 2023

20 October  2023

15 December 2023

Course Date & Registration

Course Duration

The training is delivered via online learning and classroom sessions.
Total: 25 Hours

  • E-learning: 4 hours
  • Classroom: 9 hours
  • Practical: 11 hours
  • Assessment: 1 hour

Course Venue

HMI Institute

Course Fee

$550 per participant

Course Fee is subject to GST

Enquiry

HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.

Course Enquiries

If you are new to HMI Institute and wish to inquire about our training courses, please fill in the contact form.