Support Services to Seniors

Learn communication techniques and gain knowledge of social services and support to provide appropriate community-based support services for seniors.

Support Services to Seniors 1


The social service sector serves to enhance the well-being of our community by meeting the evolving needs of the community through skills development and updating knowledge. It is imperative to provide appropriate and suitable community-based support services by understanding their needs and concerns of seniors, their families and caregivers. This module aims to equip learners with the basic skills and knowledge to guide care staff in providing support services through understanding of the seniors’ needs and interests so that they can be assisted be being referred to appropriate community-based support services.

Learning Objectives

Upon completion of this workshop, participants will be able to:

  1. Apply communication techniques when interacting with seniors in Singapore’s cultural context, taking into the account how the process of aging may have added challenges to communication.
  2. Explore the categories of social services and support related to seniors such as Caregivers’ Support, Home Care, Centre-based Care, Community Befriending, Gerontological Counselling, Financial Assistance/ Subsidy and Long-term Care Planning.
  3. Discuss the process of gathering and sharing of information relating to social services and support, taking into consideration different contexts, needs of the seniors and their caregivers and their different communication styles.
  4. Prepare appropriate referrals to related programmes and services based on assessment of the seniors and their caregivers’ needs.

Course Outline

  1. Needs and conditions of seniors and their characteristics
  2. Communication techniques and their application relating to seniors
  3. Impact of ageing on communication
  4. Risks of stereotyping seniors
  5. Types of social services and support relating to seniors
  6. Factors for consideration when providing basic information relating to social services and support for seniors

Target Audience

  1. Existing Social service support workers
  2. Social service/ healthcare workers, seeking certification
  3. New school leavers/matured learners making a career switch into social care settings


Upon successful completion of the course, participants will receive a formal recognition through the award of a Statement(s) of Attainment (SOA) from SkillsFuture Singapore.

Support Services to Seniors 2

Course Date

12 June 2023

11 September 2023

Course Date

12 June 2023

11 September 2023


Course Date

To be Confirmed

Course Duration

16 hours + 1-hour Assessment

Course Venue

HMI Institute

Course Fee

Full Course Fee$382.50 (before GST)

Baseline Subsidy

(Non-SME SC/SPR <40 y/o)

Fee Payable After SSG 70% Subsidy

$125.08 (including 9% GST)

Enhanced Subsidy

(All SME SC/SPR + Non SME SC/SPR >39 y/o)

Fee Payable After SSG 90% Subsidy

$41.69 (including 9% GST)


HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.