Refund Policy & Procedure
Details you need to know on the refund policy and procedure.
Refund Policy
Any request for a refund of course fees paid before / after course commencement shall be subject to the refund policy:
SkillsFuture Career Transition Programme (SCTP) & Full Qualifications Courses(Course which is of duration of 1 month or 50 hours, or more) | |
| % of [the amount of Course Fees and Miscellaneous Fees paid] | If the Course Applicant’s / Student’s written notice of withdrawal is received: |
| 100% |
|
100%* (*Modules that have already been attended by the trainee will be pro-rated from the full course fee, and no refunds will be issued for these modules) |
|
| 0% |
|
Short Courses (Course which is of duration not longer than 1 month or 50 hours) | |
| % of [the amount of Course Fees paid] | If the Course Applicant’s / Student’s written notice of withdrawal is received: |
| 80% | At least [14] calendar days before the Course Commencement Date |
| 0% |
|
The above refund policy also applies to company-sponsored students.
All refunds shall be made:
- within seven (7) working days from receipt of the student’s request for SCTP & Full Qualifications Courses.
- within fourteen (14) working days from receipt of the student’s request for Short Courses.
Refunds for Withdrawal with Cause
HMI Institute shall inform the student immediately within three (3) working days if:
- It fails, for any reason, to commence course on the course commencement date;
- It terminates the course, for any reason, prior to the course commencement date;
- It fails, for any reason, to complete the course by the course completion date;
- It terminates the course, for any reason, prior to course completion date; or
- It has not ensured that the student meets the course entry requirement as set by the organisation stated in Schedule A (course details of the Standard PEI-Student Contract) within any stipulated timeline set by CPE
HMI Institute shall, within seven (7) working days of notifying the student in writing of above circumstances (a) to (e), provide the student with information and details of an alternative confirmed course arrangement to allow the student to make a timely and appropriate decision on the alternative arrangement. Students shall be entitled to immediately withdraw from the course by giving written notice to HMI Institute of his/her intention to do so.
For circumstances under “Refund for Withdrawal with Cause”, HMI Institute shall refund to the student the entire amount of the fees that he/she has paid according to the Institute’s Refund Policy.
Request for Withdrawal
Request for Withdrawal (also refers to “written notice of withdrawal”) must be made in writing. A written notice of withdrawal from the programme/course (“Withdrawal Form”) must be delivered to our Institute’s Admissions / Student Services Office at:
HMI Institute of Health Sciences
Devan Nair Institute for Employment and Employability,
#06-03
80 Jurong East Street 21
Singapore 609607
All discounts/rebates/waiver that the student was entitled to shall be forfeited and all outstanding fees have to be paid prior to withdrawal. This includes all non-tuition fees (inclusive of GST) that were waived at point of signing the Standard PEI-Student Contract (for SCTP & Full Qualifications Courses).
HMI Institute shall, within three (3) working days of receipt of the withdrawal form, send the student an acknowledgement of their request to their email address.
HMI Institute will process and inform the student of the outcome in writing within a time frame of not more than four (4) weeks from receipt of the student’s request (for cases with no refund).
