Solve Problem & Make Decisions @ Operations Level

Build decisiveness and problem-solving competency through knowledge, tools and techniques.

Solve Problem & Make Decisions @ Operations Level 1

Overview

This simulation-based and practical-orientated workshop is to build decisiveness and problem-solving competency through knowledge, tools and techniques. Participants will define the difference between decision-making and problem-solving, and explore interdependencies. Participants will consider different perspectives in defining what makes a good decision i.e., what is essential, and critical for their job role, and function versus the company as a whole. Participants will also be introduced to a problem-solving model and supporting techniques, and explore applying them in a work-related context. They will also evaluate a few Healthcare industry-specific case studies.

Course Objectives

  1. Understand the importance of making a sound and timely decision
  2. Describe a structured problem-solving approach
  3. Knowledgeable of proven fundamental tools and questioning techniques
  4. Select appropriate decision-making tools and techniques appropriate in Health Care Sector

Course Outline

  1. Foundation Concepts
  2. Introduction of Care Sector Process Simulation
  3. Problem-Solving Models
  4. Cause and Effect Analysis
  5. Recognizing Indecision
  6. Decision-Making Models and Supporting Tools
  7. Decision-making tools and techniques

Target Audience

  1. Healthcare Industry In-service Supervisory Staff
  2. Executive
  3. Manager
  4. Individuals who are interested to learn how to build decisiveness and problem-solving competency through knowledge, tools and techniques in the Healthcare Industry

Certification

Upon completion of the course, the participants will be awarded the Certificate of Completion by HMI Institute.

Solve Problem & Make Decisions @ Operations Level 1

Course Date

25 May 2023

29 June 2023

Course Date & Registration

Course Duration

2 Days

Course Venue

HMI Institute

Course Fee

SkillsFuture Singapore (SSG) is providing course fee funding to the healthcare in-service staff.

  1. Up to 70% course fee subsidy for Singaporean aged 21-39 & SPR 21 years and above.
  2. Up to 90% course fee subsidy for Singaporean aged 40 & above.
  3. Up to 90% course fee subsidy for all staff (Singaporean & SPR) under the Enhanced Training Support for SMEs (ETSS) for SME employers.

Full Course Fee$392.00 (before GST)

Baseline Subsidy

(Non-SME SC/SPR <40 y/o)

Fee Payable After SSG 70% Subsidy

$128.18 (including 9% GST)

Enhanced Subsidy

(All SME SC/SPR + Non SME SC/SPR >39 y/o)

Fee Payable After SSG 90% Subsidy

$42.73 (including 9% GST)

Enquiry

HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.