Enhancing Patient Experience

Practical Approaches for improving patient experience and health outcomes.

Enhancing Patient Experience 1


With an ageing population, the intensity of care required by patients will increase. The question that all our healthcare organizations have is how do we meet the higher demands with the limited resources that we have? How do we deliver high quality of care and at the same time, ensuring accessibility and affordability for patients of the various sectors, ranging from primary care, acute care to the intermediate and long- term care (ILTC) services?

In this course, participants will understand the concept of Lean Thinking and how the implementation of Lean practices is able to transform waste into value for the patients, thus improving health outcomes. Participants will get insights into real world case studies on how doing more with existing resources could be achieved through examining various workflows in healthcare organizations.

This course covers the fundamental principles of Lean Thinking at an introductory level.

Course Objectives

At the end of this course, participants will be able to:

  1. Understand Lean Thinking frameworks and concepts that assist in designing solutions to hospital operational functions. For example, using the knowledge of Lean Thinking to identify and differentiate value from waste in healthcare processes.
  2. Understand the specific elements that influence hospital/ clinics/ laboratories workflows and determine the ideal state for healthcare operations.
  3. Enhance problem-solving skills using a proven methodology, to identify root causes of pain-points faced by both patients and healthcare workers.
  4. Conduct basic analysis and review of current challenges (through real-life case studies) to improve patients’ experience and health outcomes.
  5. Able to identify and propose improvement projects to the hospital processes and operations using various interventions (e.g. simplifying complex processes, technology enablers, automation, etc).
  6. Be equipped with the right mindset and tools to drive team-based solutioning to improve productivity and efficiency.

Course Outline

  1. Lean Thinking Frameworks & Concepts
  2. Overview of the various Tools, why use them and when to use them
  3. Practical Approaches for improving patient experience and health outcomes
  4. Real-life Case Studies from hospitals in Asia Pacific region

Target Audience

Professionals, managers, and executives (PMEs) who are entering the healthcare industry as well as healthcare professionals who aspire to move into a management role.


Participants will receive a Certificate of Completion (COC) from HMI Institute.

Enhancing Patient Experience 1

Course Date & Registration

Course Duration

1 Day

Course Venue

HMI Institute

Course Fee

SkillsFuture Singapore (SSG) is providing course fee funding to the healthcare in-service staff.

  1. Up to 70% course fee subsidy for Singaporean aged 21-39 & SPR 21 years and above.
  2. Up to 90% course fee subsidy for Singaporean aged 40 & above.
  3. Up to 90% course fee subsidy for all staff (Singaporean & SPR) under the Enhanced Training Support for SMEs (ETSS) for SME employers.

Full Course Fee

$179.20 (before GST)

Baseline Subsidy

(Non-SME SC/SPR <40 y/o)

Fee Payable After SSG 70% Subsidy

$58.60 (including GST)

Enhanced Subsidy

(All SME SC/SPR + Non SME SC/SPR >39 y/o)

Fee Payable After SSG 90% Subsidy

$19.53 (including GST)


HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.