Course TitleCourse CodeDuration (Hrs)Objective Statement
WSQ HEALTHCARE SUPPORT (HCS) MODULES
APPLY HIGHER COMMON PROCESSES IN THERAPY SERVICESCS-CP-207C-120.0This module enables the learner to understand the role of a therapy assistant and provide support to the allied health professionals in range of treatments, interventions and other services to clients.
ASSIST WITH A VARIETY OF THERAPY AND PATIENT PROCEDURES FOR SPECIFIC CLIENTSCS-CSV-218E-132.0This module enables the learner to perform a range of tasks under the direction of a therapist to support individuals needing significant assistance to undertake therapy activities for themselves.
ASSIST WITH COMMUNITY INCLUSION PROGRAMMES UNDER INSTRUCTION OF THE THERAPISTCS-SP-212C-130.0This module enables the learner to provide support to people with disabilities
and older people to maximise their independence and optimise social connectedness by using various mobility aids.
ASSIST WITH THE IMPLEMENTATION OF A PRESCRIBED CARE PLAN WITH SUPERVISION OF A QUALIFIED THERAPISTCS-CSV-212C-140.0This module enables the learner to provide exercises and other treatments according to care plan by therapy assistants under the direction of allied health professionals.
CONDUCT THERAPY PROGRAMME UNDER INSTRUCTION OF THERAPISTCS-SP-210C-150.0The module enables the learner to work under the instruction of a qualified therapist
to support individuals with the use of electrophysical agents for pain relief.
OBSERVE AND INTERPRET OBSERVATIONSCS-CSV-203C-142.0This module enables the learner to apply the skill of vital sign and pain monitoring while providing the therapy intervention for the clients.
PARTICIPATE IN A CROSS-FUNCTIONAL TEAMCS-WR-203C-118.0This module enables the learner to understand and work with a range of professionals including therapists, social workers, educationalists, health care professionals, administration staff and
management.
PARTICIPATE IN WORKPLACE SAFETY AND HEALTH (WSH) PROCEDURESCS-SH-201C-140.0This module enables the learner to apply the principles and applications for participating in workplace safety procedures and infection control and prevention in the work area.
PERFORM LIFESAVING TECHNIQUES V2.1HCS-CC-202C-112.0This module enables learner to perform first-aid and cardiopulmonary resuscitation skills at their work area.
RESPOND TO ILLNESS, ACCIDENTS AND EMERGENCIESCS-SH-203C-130.0This module enables the learner to apply the skills and knowledge required for assisting in the prevention, recognition and response to illness, accidents and emergency. There is a focus on supporting others to provide safe, timely and appropriate interventions strategies.
SUPPORT CLIENTS TO MEET THEIR PHYSICAL, EMOTIONAL, PSYCHOSOCIAL, COGNITIVE AND SPIRITUAL NEEDSCS-CSV-201C-150.0This module enables the learner to apply the knowledge and skills required to support clients to meet their physical, emotional, psycho-social, cognitive and spiritual needs.
TRANSFER CLIENTS WITH AND WITHOUT USE OF EQUIPMENTCS-SH-306E-140.0This module enables the learner to provide assistance to therapists in lifting and transferring clients from various platforms such as bed, wheelchair and chair.
WORK EFFECTIVELY IN A HOME AND COMMUNITY CARE ENVIRONMENTCS-SP-202E-136.0This module enables the learner to apply the skill of activity of daily living training with clients in a home care environment and community settings.
WORK WITHIN A LEGAL AND ETHICAL FRAMEWORKCS-GV-201C-130.0This module enables the learner to perform the role within a legal and ethical framework by focusing on respecting the needs of clients and working according to requirements of the organization.
WSQ HEALTHCARE (HCE) MODULES
ADMINISTRATION OF MEDICATION IN PREHOSPITAL CARE SETTINGHCE-PTC-2021-1.141.0This module enables the learner to function as an Emergency Medical Technician in assisting with serving oral, sublingual, topical medications and assisting Emergency Ambulance crew leader prepare an intravenous line according to the Ministry of Health EMT guidelines and protocols.
ASSIST IN PERIOPERATIVE PRACTICE: ENTRY LEVELHCE-QPH-2005-1.178.0This module enables the learner to perform the integral role as a healthcare support staff in operating theatre by providing perioperative care for patients undergoing surgery.
BILLING PROCEDURESHCE-DMH-2001-1.141.0This module enables the learner to provide patients/clients with relevant information on medical subsidies/benefits and financial assistance schemes/options. It also includes billing activities such as handling cash float and close counter transaction.
CLIENT ASSESSMENT IN THERAPY SUPPORTHCE-PTC-2008-1.150.0This module enables the learner to assess and report vital signs and pain, in accordance with instructions from therapists and how to perform selected cognitive and functional assessment tasks guided by the therapists.
CLIENT EDUCATION IN THERAPY SUPPORTHCE-PEH-2002-1.168.0This module enables the learner to assist with therapy interventions which promote and facilitate recovery. The interventions include using a mobility aids, performing range of motion exercises and electrophysical agent application.
CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATESHCE-PTC-3009-1.141.0The module enables the learner to support healthcare professionals in providing person-centred care during physical examination and performing various clinical test/procedures including vital signs measurement.
CONTINUOUS IMPROVEMENT MANAGEMENTHCE-BIN-2034-1.133.0This module enables the learner to utilise a systematic approach towards improving workplace processes which includes application of continuous improvement techniques, methods of root cause analysis, proposed solutions and evaluation of implemented activity/project.
EFFECTIVE COMMUNICATION IN NURSINGHCE-PTC-2012-1.141.0This module enables the learner with effective communication skills and strategies to provide and receive clear and concise information within the healthcare setting, and the conduct of interpersonal communication in a person-centred approach.
EMERGENCY RESPONSE AND CRISIS MANAGEMENTHCE-ICM-2023-1.133.0This module enables the learner to participate and support as a team when responding to an emergency/crisis situation according to the organisational guidelines.
FIRST-AID (PERFORM WORKPLACE FIRST AID)SEC-ICM-1002-1.124.0This module enables learner to perform first-aid and cardiopulmonary resuscitation skills and be able to apply them to the workplace.
FRONTLINE SERVICES MANAGEMENTHCE-DMH-2002-1.141.0This module enables the learner to perform patient registration and provide appropriate services and process admissions/discharge procedures in accordance with organisational procedures and guidelines.
GROUP THERAPY PLANNING AND IMPLEMENTATIONHCE-PTC-3017-1.161.0The module enables the learner to assist with conducting and developing group activities. This module also allows the learners to provide a person-centered care by focusing on client’s need through client engagement.
INTER-PROFESSIONAL COLLABORATIONHCE-CFC-2034-1.125.0This module enables the learner to acquire the mindset, effective collaborative skills and strategies to allow healthcare worker to work well within a team of healthcare professionals.
INTERVENTION IMPLEMENTATION IN THERAPY SUPPORTHCE-PTC-2018-1.176.0The module enables the learner to provide support to therapist in healthcare and ILTC sectors. This module will equip the learner with the knowledge and skill of lifting and transferring, wheelchair mobility and activity of daily living (ADL) training.
MEDICATION DISPENSINGHCE-DRM-1004-1.133.0The module enables the learner to assist in dispensing medications safely and competently as ordered in the prescription, which includes packing, labelling, proper storage and disposal of medications according to the organisational guidelines.
MOBILITY AND AMBULATION ASSISTANCE IN NURSINGHCE-PTC-2023-1.141.0This module enables the learner to assist in ambulation, mobilisation, positioning and transfer of stable patients in accordance to the organisational guidelines and workplace safety and health procedures.
NURSING CARE FOR THE DECEASEDHCE-PTC-2025-1.141.0This module enables the learner to support the bereaved family; assists in the preparation and performance of last office according to the organisational guidelines and safe practice standard.
NUTRITION AND FLUIDS MANAGEMENT IN NURSINGHCE-PTC-2024-1.141.0This module enables the learner to apply the types of normal and therapeutic diet for oral-feeding and naso-gastric tube-feeding in supporting patients to meet their nutritional needs.
PATIENT ASSESSMENT IN PREHOSPITAL CARE, AIRWAY MANAGEMENT AND RESPIRATORY CAREHCE-PTC-3028-1.145.0This module enables the learner to function as an Emergency Medical Technician in providing prehospital patient assessment, transfer and transport. Provide immediate airway management by stabilising the respiratory airway, delivery of oxygen according to the Ministry of Health EMT guidelines and protocols.
PATIENT CARE DELIVERY IN NURSINGHCE-PTC-2026-1.174.0This module enables the learner to assist the nursing team in supporting clinical procedures and providing basic patient care delivery effectively.
PATIENT EDUCATION AND ENGAGEMENTHCE-PEH-2006-1.133.0This module enables the learner to provide patients with information on pre and post-consultations and/or procedures and promote awareness on health and wellness to achieve optimal health outcomes for patients.
PRACTICE INFECTION PREVENTION AND CONTROL IN HEALTHCAREHCE-QPH-2006-1.141.0This module enables the learner to practice infection prevention and control in the healthcare environment, which includes hand hygiene, personnel protective equipment, patient education, standard and transmission-based precaution.
PREHOSPITAL EMERGENCY CAREHCE-PTC-2013-1.154.0This module enables the learner to perform immediate emergency care for patients in prehospital care setting by providing first aid for cardiac, trauma emergencies and common illness in accordance to MOH Emergency Medical Technician guidelines.
PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICEHCE-PVE-2008-1.141.0This module enables the learner to apply organisational code of conduct, organisational policies and procedures relating to legal and ethical practices, in the delivery of healthcare services to clients and patients.
QUALITY IMPROVEMENT AND SAFE PRACTICES WITH 6S CONCEPTHCE-QPH-2007-1.125.0This module enables the learner to work as a team for the continuous improvement on of patient safety processes, within their own work area, specifically by implementing 6s concepts.
RESPIRATORY CARE IN NURSINGHCE-PTC-2028-1.141.0This module enables the learner to collect assessment data on respiration and assist in caring for patients on pulse oximetry monitoring, oral suctioning, oxygen and nebuliser therapy.
SUPPORT IN STERILISATION SERVICE: ENTRY LEVELHCE-PTC-2009-1.178.0This module enables the learner to perform the integral role at all stages of sterile processing of surgical instruments and supplies in healthcare setting.
WORKPLACE SAFETY AND HEALTHHCE-WSH-1008-1.1-137.0This module enables the learner to promote a safe work environment in the healthcare and intermediate long-term care sectors and reduce the safety incidence among healthcare workers while handling clients and equipment used at the workplace. This module also empowers the learners in providing effective infection prevention and control measures at their work area.
HEALTHCARE SUPPLEMENTARY MODULES (APR2020 – MAR2021)
BASIC CARDIAC LIFE SUPPORT + AED 8.0The module provides an in-depth training and higher standard of CPR for both adult and infant victims; it also includes the management of foreign body airway obstruction for both adult and infant plus operating of the AED in an emergency situation.
CARE OF WOUND 24.0This module equips the learner with knowledge and skills to assist in wound dressing according to the standard operating procedures and infection control practice and prevention guidelines.
EFFECTIVE COMMUNICATION IN PATIENT CARE 24.0This module equips the learner with knowledge and skills in providing and receiving information clearly within the healthcare setting, and also enhances the conduct of interpersonal communication with person-centred care approach.
PATIENT CENTRIC CORE VALUES 16.0This module equips the learner with knowledge and skills in recognise patient’s perspectives of personal preferences, values, beliefs, and culture and transfer the knowledge in the context of care.
PERFORM 12-LEAD ELECTROCARDIOGRAPHY 24.0This module equips the learner with the knowledge and skills in performing a standard 12 lead ECG (Electro-cardio graph) according to the standard operating procedures.
PREHOSPITAL EMERGENCY ASSESSMENT 24.0This module equips the learner with the skills and knowledge of conducting Secondary patient’s assessment by taking comprehensive patient’s history.
PREHOSPITAL EMERGENCY INTERVENTIONS 24.0 This module equips with the skills and knowledge of performing Primary patient assessment and apply emergency intervention when necessary.
SUPPORTING MOBILITY AND AMBULATION ACTIVITIES 24.0This module equips the learner with knowledge and skills to assist in ambulation, mobilisation, positioning and transfer of stable patients in accordance to the organisational guidelines and workplace safety and health procedures.
SWABBER ASSISTANT TRAINING 8.0This module is designed to equip learners with the knowledge and technical skills to function as Swabber Assistant for Covid-19 test according to the Ministry of Health guidelines and protocols.
PERSONAL EFFECTIVENESS (APR2020 – MAR2021)
APPLY 6S CONCEPT IN HEALTHCARE SETTING  8.0 
APPLY EMOTIONAL COMPETENCE TO MANAGE SELF AND SUPPORT OTHERS 8.0This course enable participants to understand  Emotional Intelligence (EI), practise and apply support strategies of care and management (for self and others).
BUILDING AN EFFECTIVE TEAM 8.0The course aims to provide participants with an understanding of the psychological forces influencing team’s behaviour and performance. Participants will learn how to apply emotional intelligence and to adopt different communication strategies to develop and strengthen the team for an effective working relationship to build an effectively high performing team.
BUILDING RELATIONSHIPS IN MULTI-DISCIPLINARY WORK ENVIRONMENT 8.0 
COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE 8.0This course will enable participants in critical mindset and techniques to enhance communication and thus, foster stronger relationships at the workplace.
COMPLY WITH WORKPLACE SAFETY AND HEALTH (WSH) PROCEDURES 8.0 
CREATIVITY AND INNOVATION 8.0This course brings participants an insight on the differences between creativity and innovation and their importance at the workplace. It covers on ways how participants can build creativity skills and develop a growth mindset, incorporating design thinking and its application of coming up with new ways of working / to solve problems at the workplace.
CYBERSECURITY FOR BEGINNERS 8.0This course enables participants to have a better understanding of different threats in the cyberspace and the know-how in protecting themselves, equipping safe practices with awareness of cyber risks relating to technologies that are used in everyday life and inculcate responsible internet use behaviour.
DEVELOPING A RESILIENT MINDSET IN THE WORKPLACE 8.0This course enables participants to understand the concept of resilience, managing it and practice support strategies of self-care and management (for self and others).
FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE 8.0 
FACILITATE LEARNING AT WORK 8.0This course brings an insight on how participants can facilitate learning at work by exploring key components of Kolb’s learning cycle and 70-20-10 learning model as foundation blocks. The participants will learn how to foster curiosity and agility in the VUCA world in which we live, so as to unlearn behaviours that no longer serves and relearn through opportunities readily available at the workplace.
GOVERNING PDPA AND DATA SHARING COMPLIANCE 8.0 
HR DEVELOPMENT & MANAGEMENT 8.0 
IT OPERATIONS AND ENGINEERING DESIGN AND PLANNING 8.0 
MANAGE AND ADAPT TO CHANGE – BASIC COUNSELLING & BASIC COACHING SKILLS 8.0This course brings an insight on how participants can improve the quality of the conversation and help team members solve problems and develop professionally by applying basic counselling and coaching skills. Participants will also learn the application of the GROW model which is solution-focused and proven to effectively contribute to workplace performance.
MONITOR MAINTENANCE OF EQUIPMENT AND MACHINE 8.0This course aims to provide care staff who have supervisory and guiding role; and influences workplace/processes in the health care environment with the skills and knowledge required to monitor maintenance of equipment and machine in their work environment.
PDPA/DATA SHARING BEST PRACTICES 8.0This course equips participants with the necessary knowledge and skills required of employees to understand the fundamentals of Personal Data Protection Act (PDPA) and its necessary measures to uphold it through communicating key PDPA requirements to relevant stakeholders to facilitate compliance and identifying documentary requirements for compliance.
PERFORM BASIC EQUIPMENT AND MACHINE OPERATIONS 8.0This course aims to provide support care staff currently working in or wishing to enter the healthcare environment with the skills and knowledge required to operate commonly used equipment and machines correctly and safely in accordance to the manufacturer’s instructions. This includes prevention of equipment damage caused by improper usage, performing of simple yet necessary checks prior to the use of the equipment and assisting users in the safe and proper operation of equipment.
PERSONAL MASTERY IN MANAGING DIVERSITY IN THE WORKPLACE 8.0 
PREPARE AND CONDUCT COACHING 8.0 
RESPONSE TO EMERGENCY AND ACCIDENTS 8.0 
WORK IN A DYNAMIC TEAM 8.0 
WORKING IN A DIVERSE WORK ENVIRONMENT 8.0This course provides participants with an insight on the 5 stages any team will go through from the start and to understand team members with different profiles who may have their preferred ways of communication. Participants will learn to value team diversity and leverage on each other to work in a diverse work environment to enhance organizational performance.
PERSONAL EFFECTIVENESS (APR2021 – MAR2022)
ADAPTING TO CHANGE 8.0• Understanding of the fundamentals of change and how it affects individuals and organisations
• Aware of the positive impacts of change and how individuals can play an important role in facilitating change
• Apply the method to respond to change, adapt to change, embrace change and thrive in a changing environment
BUILDING RESILIENCE DURING A TRANSITION 8.0• Understand what is ‘resilience’
• Understand the stages of Transition
• Know their own personality
• Understand the key components of resilience
• Apply support strategies for self care and management (self and others)
CREATIVITY AND INNOVATION 16.0• Distinguish the difference between creativity and innovation
• List ways one can build one’s creativity skills and develop a growth mindset
• Illustrate the importance of creativity and innovation at the workplace
• Apply methods to prepare a mini project
DATA PRIVACY, PROTECTION AND CYBERSECURITY 16.0• Understand the different threats in the cyber space and how to spot them
• Know the cyber risks relating to technologies that are used in our everyday life
• Understand Social Engineering and how it manifests in our daily activities
• Apply the Do’s and Don’t when using Social Networking
• Understand the PDPA requirements pertaining to Medical Industry practice
• Understand the PDPA compliance evidence
• Identify the non compliance incidents
EMOTIONAL INTELLIGENCE AT THE WORKPLACE 16.0• Learn what is emotional competency (or Emotional Intelligence)
• Learn one’s own Emotional Intelligence quotient
• How Emotional Intelligence influences workplace relationships
• Apply Emotional Intelligence concepts in role play activities
FACILITATING LEARNING @ WORK 16.0• Know their own learning profiles and approach
• Describe the challenges of learning in a VUCA world
• Outline the circumstances learning can take place to create a more conducive learning environment
• List down the challenges when rolling out learning plan and ways to motivate the learners
FINDING THE JOB I WANT 8.0• Knowing what you want
• Knowing the market
• Writing CV that attracts attention
• Preparing for the interview
• Following up
PREPARING AND PERFORMING AT THE WORKPLACE 16.0• Preparing yourself for the work with BIRDS and Life Effectiveness
• Understand GROW
• Applying GROW model
• Managing uncertainty
• Fitting into the roles
SERVICE EXCELLENCE IN HEALTHCARE  16.0• Recognise the diverse range of customers and their needs and expectations
• Demonstrate the qualities and characteristics of a service professional when delivering go the extra mile service to exceed customer expectations
• Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines
• Escalate feedback on areas of improvement to enhance the customer experience
• Recognised personal professional image and its impact at the workplace
TEAM LEARNING 16.0• Understand and apply the GROW Model
• Understand and apply coaching and counselling technique to improve performance
• Apply the team building team learning dynamic