Healthcare (Operations) + Operations Specialisation


Learn the basic skills to competently assist the doctors and nurses in patient care. Acquire administrative skills and knowledge to process registration and schedule appointments for patients. Upon completion of this course, you can work in a hospital specialist clinic, polyclinic or GP clinic.

Career Prospects & Progression

Skilled PSAs/CAAs have good career prospects and are high in demand. Graduates can expect a stable and secure entry career in healthcare. With a friendly attitude and good work ethics, graduates can look forward to promising career progression.

Patient Service Associate > Senior Patient Service Associate
Clinic Admin Assistant > Senior Clinic Admin Assistant

Award of Certification

WSQ Higher Certificate In Healthcare (Operations)


Statement of Attainment (SOA) for these WSQ Technical Skills & Competencies (TSC):


WSQ Technical Skills & Competencies (TSC)WSQ Module Titles
Continuous Improvement ManagementContinuous Improvement Management
Inter-Professional CollaborationInter-Professional Collaboration
Medication DispensingMedication Dispensing
Emergency Response And Crisis ManagementEmergency Response And Crisis Management

–By SkillsFuture Singapore (SSG)

Full Qualification Modules

  • Billing Procedures
  • Frontline Services Management
  • Patient Education And Engagement
  • Clinical Support For Patient Service Associates
  • Professional, Legal And Ethical Healthcare Practice
  • Practice Infection Prevention And Control In Healthcare

Specialisation Modules

  • Continuous Improvement Management
  • Inter-Professional Collaboration
  • Medication Dispensing
  • Emergency Response And Crisis Management


2.5 Months (Full-Time)

Delivery Methods

The course comprises of classroom lessons, skills laboratory training and clinical attachment in a healthcare organization.

Assessment Methods

Oral/written tests, assignments and practical performance.

Graduation Criteria

The criteria for graduation are based on students’ attendance and assessment results. Students must meet the 75% attendance criteria, as well as complete and pass all assessments of the course before they are able to graduate and receive their Certificate. All full qualification courses comprise theory, practical and clinical attachment assessments.


  • 1 pass in GCE ‘O’ Level (any subject), or 1 pass in GCE ‘N’ Level in a relevant subject (e.g. Maths, Science) or, WPLN Level 4 (Speak, Listen, Read, Numeracy) and Level 3 (Write)
  • Certified medically fit for healthcare work by approved clinics
  • Completing a successful employability interview by HMI Institute


COURSE FEE STRUCTURE & SUBSIDY SkillsFuture Singapore’s (SSG) subsidy applicable to Singaporeans & Singapore PRs only
WSQ HIGHER CERTIFICATE IN HEALTHCARE (OPERATIONS) + OPERATIONS specialisation ———- 362Hrs WSQ Cat-B Funding Sponsored Trainee External (Non In-House) Course Fee Self-Paying Trainee
SME SkillsFuture Mid-Career Enhanced Subsidy ———- Singaporeans 40y/o & Above Non-SME SkillsFuture Mid-Career Enhanced Subsidy ———- Singaporeans 40y/o & Above Baseline Funding (Non-SkillsFuture Mid-Career)
Full Course Fee Before SSG Subsidy $7,964.00
Full Course Fee Before SSG Subsidy including GST $8,521.48
SSG Course Fee Subsidy (Capped at $6,000 per full qual.) 90% of course fee up to $25 per training hour 90% of course fee up to $25 per training hour 80% of course fee up to $17 per training hour (238 Trg. Hrs) 90% of course fee up to $25 per training hour 80% of course fee up to $17 per training hour (238 Trg. Hrs)
$7,167.60 $7,167.60 $6,154.00 $7,167.60 $6,154.00
Non-Subsidised Course Fee Payable by Trainee/ Sponsor including GST $1,353.88 $1,353.88 $2,367.48 $1,353.88 $2,367.48
SkillsFuture Credit (S’poreans 25y/o & Above) Not Applicable Applicable
Post-Secondary Education Account (PSEA) Not Applicable Applicable Singaporeans -if PSEA available
Sponsored/Self-Paying trainees (for this course) who are Singaporeans or Singapore PRs but below age 21y/o are not eligible for SSG Cat-B funding subsidy

Course Enquiries

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