Embracing Difficult Conversation with Ease
Overview
Having excelled in your role, you may face the challenge of navigating difficult conversations, especially when delivering negative feedback. This workshop is designed to boost your confidence in these situations by examining communication dynamics through the lens of Transactional Analysis. You will learn a structured approach to planning and executing courageous conversations.
Participants will leave with practical strategies to enhance their confidence, clarity, and effectiveness in delivering tough messages. The workshop will address how to overcome internal and external barriers, understand the planning process for difficult discussions, and utilise a step-by-step framework. You will also learn to build rapport, manage emotional reactions, find common ground, and maintain relationships even after addressing challenging issues.
Learning Outcomes
At the end of this workshop, you will learn:
- Understanding what difficult conversation and courageous conversation is
- Understanding the concept of Transactional Analysis
- Understanding the process, planning and preparation in conducting difficult conversations
- Utilise a step-by-step in planning for difficult conversations and various frameworks for engaging in difficult conversations
- Identify common ground and agreement, maintaining relationships even after addressing tough issues
- Managing Conflicts effectively
- Managing difficult and emotional reactions through a Mindful Conversation
Workshop Outline
- Introduction to communication concepts and the nature of difficult conversations
- Exploration of Transactional Analysis and its application in communication
- Introduction to a planning framework for initiating and practising difficult conversations
- Overview of conflict stages, management strategies, and mindful conversation techniques
Target Audience
Open to all professionals interested in critical core skills
Certification
Upon completion of the course, the participants will be awarded the Certificate of Participation by HMI Institute.
Trainer’s Profile
Robin Liu
Robin, a Life Coach with 20+ years of corporate experience, helps clients achieve clarity and resilience. He holds multiple advanced degrees and certifications, including in Positive Psychology and SPARK Resilience. His clients include People’s Association, Rakuten, and Singapore Police Force.
Course Date & Registration
Course Date & Registration
To be confirmed
Course Duration
1 Day
Course Venue
Hotel-hosted
Course Fee
$590 per participant
Enjoy a 10% discount when you register as a group of six or more!
* Course fee is subjected to GST
