Caring to go Beyond:
Elevating Healthcare Excellence
Overview
“Caring to Go Beyond” is a service excellence training for healthcare professionals aimed at enhancing both clinical and emotional support. Participants will develop a service excellence mindset, improve customer service skills, and strengthen their abilities in listening, problem-solving, and stress management to better meet patient needs and improve outcomes.
Learning Objectives
In this workshop, you will learn:
- Understand the importance of proactive intention setting
- Inculcate service excellence mindset
- Discover how to calibrate patient’s service needs
- Learn to extend empathy with efficiency
- Learn to build rapport and communicate with patients more effectively and efficiently
- Adopt “Leap” framework for service recovery
- Understand that adequate self-care builds one’s capacity to be of service to others
- Build own action plan for self-care
Workshop Outline
- Introduction to Service Excellence
- Enhancing Service Quality
- Effective Communication Techniques
- Self-Care for Service Excellence
Target Audience
Open to all professionals interested in critical core skills
Certification
Upon completion of the course, the participants will be awarded the Certificate of Participation by HMI Institute.
Trainer’s Profile
Nichole Yeo
Nichole specialises in leadership, communication, personal mastery, and career services. Her clients include GSK, Singapore Police Force, and Skillsfuture Singapore. With experience as an Associate Director at NUS, she excels in event management, public speaking, and cross-cultural team leadership.
Course Date & Registration
Course Date & Registration
To be confirmed
Course Duration
1 Day
Course Venue
HMI Institute
Course Fee
Details will be announced shortly
