Overview

Learn the basic skills to competently assist the doctors and nurses in patient care. Acquire administrative skills and knowledge to process registration and schedule appointments for patients. Upon completion of this course, you can work in a hospital specialist clinic, polyclinic or GP clinic.

Career Prospects & Progression

Skilled PSAs/CAAs have good career prospects and are high in demand. Graduates can expect a stable and secure entry career in healthcare. With a friendly attitude and good work ethics, graduates can look forward to promising career progression.

Patient Service Associate > Senior Patient Service Associate

Clinic Admin Assistant > Senior Clinic Admin Assistant

Award of Certification

WSQ HIGHER CERTIFICATE IN HEALTHCARE (OPERATIONS)
By SkillsFuture Singapore (SSG)

Full Qualification Modules

• Billing Procedures
• Frontline Services Management
• Patient Education and Engagement
• Clinical Support for Patient Service Associates
• Professional, Legal and Ethical Healthcare Practice
• Practice Infection Prevention and Control In Healthcare

Duration

2 Months (Full-Time)

Delivery Methods

The course comprises of classroom lessons, skills laboratory training and clinical attachment in a healthcare organization.

Assessment Methods

Oral/written tests, assignments and practical performance.

Graduation Criteria

The criteria for graduation are based on students’ attendance and assessment results. Students must meet the 75% attendance criteria, as well as complete and pass all assessments of the course before they are able to graduate and receive their Certificate. All full qualification courses comprise theory, practical and clinical attachment assessments.

• Obtained at least a pass at GCE ‘O’ or ‘N’ level (any subject), OR
• Obtained Workplace Literacy and Numeracy (WPLN) Level 4 (Speak, Listen, Read & Numeracy) and Level 3 (Writing), OR
• In-service Healthcare or Basic Care Attendants/Assistants

COURSE FEE