Business Email Writing

Learn to communicate clearly and professionally through business email writing

Overview

Clear and professional communication is at the heart of quality healthcare. This course empowers individuals to write with confidence and professionalism, ensuring every email leaves the right impression. Through hands-on practice and real workplace examples, participants will learn to craft effective emails that build trust with patients, strengthen collaboration among colleagues, and foster positive relationships with external partners. By mastering the art of email etiquette and tone, participants will enhance both their communication impact and the overall customer experience.

Participants will learn the importance of the “Why” and “How” to manage relationships in a range of healthcare workplace situations. This leads to improving connection and enhances productivity amongst team members.

Course Objectives

  1. Communicate clearly and professionally through well-crafted emails.
  2. Apply proper email etiquette to create positive and productive interactions.
  3. Write messages that minimise misunderstandings and improve response outcomes.
  4. Strengthen relationships with patients, colleagues, and external stakeholders.
  5. Develop literacy and productivity skills to support ongoing professional growth.

Course Outline

  1. Introduction to Business Email Writing
  2. Principles of Effective Communication: Clarity and Conciseness
  3. Avoiding Common Mistakes in Business Email Writing
  4. Best Practices in Business Email Writing
  5. Case Study Discussions
  6. Hands-on Development of a Business Email Writing Manual
  7. Strategies for Effective Communication with Colleagues and External Parties
  8. Application of Learning Skills in Organisational Scenarios 

Target Audience

All professionals, managers and executives (PMEs)

Certification

Upon completion of the course, the participants will be awarded the Certificate of Participation by HMI Institute.

Course Date

25 May 2023

29 June 2023

Course Date

To be confirmed

Course Duration

1 Day

Course Venue

Synchronous E-Learning or Classroom

Course Fee

$480 per participant

Enjoy a 10% discount when you register as a group of eight or more!

* Course fee is subjected to GST

Enquiry

HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.

Course Enquiries

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