Frontline Service Management
Be equipped with the technical skills competency to perform necessary procedures related to patient registration, provide appropriate services and process admission and discharge procedures.
Overview
This module enables the healthcare support worker with the technical skills competency to perform necessary procedures related to patient registration, provide appropriate services and process admission and discharge procedures in accordance to organizational procedures and guidelines.
Learning Objectives
- Prepare the clinic facilities and equipment for clinic operational services according to organisational procedures and guidelines.
- Arrange facilities and equipment needed for patients’ appointments and consultations including bed booking
- Perform patient registration and assessment of needs in order to provide appropriate services
- Adhere to patient service standards according to organisational guidelines
- Comply with relevant work processes in accordance with organisational procedures
- Organisational procedure for patient registration and patient management system
- Types of patient identification documents
- Medical confidentiality guidelines
- Organisational procedures for patient registration
- Process admission and discharge procedures with follow-up appointments accordingly
Course Outline
- Organisational medical confidentiality guidelines
- Types of office stationery, supplies and equipment
- Equipment maintenance policies
- Organisational Information Technology and computer systems and processes
- Organisational medical case files storage and retrieval processes
- Types of clinic facilities
- Organisational clinic medical appointment procedures and policies
- Types of patient identification documents
- Organisational procedures relating to patient greeting, admission, discharge and death registration
- Types of scheduling
- Automated or self-help services
- Patient appointment records
- Telephone service standards
- Organisational telecommunications systems and processes
- Factors that affect scheduling
- Identify the elements that are important to operate patient reception areas
- Maintain the clinic or hospital’s reception areas to organisational requirements
- Identify when reception areas or common areas are in need of maintenance
- Maintain the functionality and adequacy of office tools, supplies, equipment and documentation
- Verify identification documents from patients
- Establish patients’ purpose of visit
- Attend to patients’ needs in accordance to organisational guidelines
- Schedule appointments according to organisational procedures and guidelines
- Process patients’ admission and discharge orders
- Register the death of patients according to organisational procedures
- Assist patients with automated or self-help services
- Generate patient appointment lists for clinics in a timely manner in accordance with organisational procedures
- Verify appointment list against retrieved patient case files in accordance with organisational procedures
- Remind patients of any health check appointments when it is due
- Provide pre-consultation or pre-appointment instructions to patients
- Manage schedule of patients with multiple appointments
Target Audience
- Existing healthcare workers
Entry Requirements
- Obtained at least a C6 pass at N-Level in any 1 subject or equivalent; OR
- Workplace Literacy & Numeracy (WPLN) Level 4 (Speaking, Listening, Reading & Numeracy) and Level 3 (Writing)
Certification
Upon successful completion of the course, participants will receive a formal recognition through the award of a Statement(s) of Attainment (SOA) from SkillsFuture Singapore.
Course Date
12 June 2023
11 September 2023
Course Date
12 June 2023
11 September 2023
Course Date & Registration
Course Date
To be Confirmed
Course Duration
The training is delivered via online learning (asynchronous & synchronous) and classroom sessions.
Total: 5.1 days
- Day 1: Asynchronous/Synchronous e-learning (4 hours)
- Day 2 & 3: Classroom training (16 hours)
- Day 4: Assessment (1 hour)
- Clinical attachment (16 hours)
Course Venue
HMI Institute
Course Fee
SkillsFuture Singapore (SSG) is providing course fee funding to the healthcare in-service staff.
- Up to 70% course fee subsidy for Singaporean aged 21-39 & SPR 21 years and above.
- Up to 90% course fee subsidy for Singaporean aged 40 & above.
- Up to 90% course fee subsidy for all staff (Singaporean & SPR) under the Enhanced Training Support for SMEs (ETSS) for SME employers.
| Full Course Fee | $902.00 (before GST) |
Baseline Subsidy (Non-SME SC/SPR <40 y/o) Fee Payable After SSG 70% Subsidy | $294.95 (including 9% GST) |
Enhanced Subsidy (All SME SC/SPR + Non SME SC/SPR >39 y/o) Fee Payable After SSG 90% Subsidy | $98.32 (including 9% GST) |
Enquiry
HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.
Course Enquiries
If you are new to HMI Institute and wish to inquire about our training courses, please fill in the contact form.
