Unlocking Flexibility in Learning: Mastering Agility for Lifelong Success

Unlocking Flexibility in Learning: Mastering Agility for Lifelong Success Back to Academy Page Overview In a rapidly changing business environment, adaptability and learning agility are essential for success. This course focuses on learning agility, a crucial trait for thriving in a rapidly evolving landscape. Participants will gain a deep understanding of learning agility and explore […]

Turning Challenges into Opportunities: Dealing with Difficult Customers

Turning Challenges into Opportunities: Dealing with Difficult Customers Back to Academy Page Overview This two-day training program is designed for front-line customer service staff to enhance their skills and deliver exceptional service. It includes seven modules on personal energy, proactive management, listening, acknowledgment, customer profiling, emotional management, and negotiation. Participants will engage in interactive activities […]

Gaining Leadership Perspective as a New Supervisor

Gaining Leadership Perspective as a New Supervisor Back to Academy Page Overview Promoted from an individual contributor to a managerial role, you might find that your technical skills alone are insufficient for success. This workshop is designed to bridge the gap between individual performance and effective management. Participants will explore the key differences between these […]

Fostering Clarity, Minimising Miscommunications

Fostering Clarity, Minimising Miscommunications Back to Academy Page Overview Effective communication is essential for exchanging ideas and information, and it plays a critical role in persuading, negotiating, and convincing. This one-day workshop will equip participants with essential tools and strategies to improve workplace communication, leading to better team performance and reduced misunderstandings. By mastering these […]

Excel: Increase Productivity and Process by Manipulating Data

Excel: Increase Productivity and Process by Manipulating Data Back to Academy Page Overview This course is designed for professionals aiming to master Microsoft Excel’s advanced features for enhanced data management and productivity. Excel’s robust capabilities, including calculations, pivot tables, graph tools, and macro programming, enable users to perform complex data operations. By mastering these techniques, […]

Excel: Analyse Trends through Resource Management

Excel: Analyse Trends through Resource Management Back to Academy Page Overview This course is designed for professionals seeking to master Microsoft Excel for effective resource management and data analysis. Excel is a powerful tool for recording, analysing, and visualising numerical and statistical data. By utilising Excel’s analytical features, participants will learn to identify trends, optimise […]

Embracing Difficult Conversation with Ease

Embracing Difficult Conversation with Ease Back to Academy Page Overview Having excelled in your role, you may face the challenge of navigating difficult conversations, especially when delivering negative feedback. This workshop is designed to boost your confidence in these situations by examining communication dynamics through the lens of Transactional Analysis. You will learn a structured […]

Effective Communication at Work

Effective Communication at Work Back to Academy Page Overview This training program is designed for professionals aiming to enhance their communication skills in today’s fast-paced, interconnected work environment. It addresses the challenges of rapid communication and virtual interactions by focusing on optimising communication techniques and strategies. Participants will learn to improve every phase of their […]

Communication – A Story Telling Bootcamp

Communication – A Story Telling Bootcamp Back to Academy Page Overview Storytelling is a powerful tool that not only engages the heart but also appeals to the mind, making it an essential aspect of impactful communication. This course covers techniques for creating immersive and participatory experiences, forging emotional connections, and building lasting relationships. Participants will […]

Communicate with Impact: Strategies for Effective Communication

Communicate with Impact: Strategies for Effective Communication Back to Academy Page Overview This one-day program helps professionals enhance their communication skills for better interpersonal interactions. It covers key techniques like active listening, insightful questioning, and non-verbal cues. Participants will learn to build rapport using NLP methods and integrate voice tone and body language. By mastering […]