Technical & Skills Competencies (TSC) WSQ SOA for this Course/Module will be awarded under TSC Title | Approved Course/Module Title | TSC Code | Duration (Hrs) | Objective Statement |
| HEALTHCARE (HCE) MODULES | ||||
| MEDICATION MANAGEMENT IN NURSING | ADMINISTRATION OF MEDICATION IN PREHOSPITAL CARE SETTING | HCE-PTC-2021-1.1 | 41.0 | This module enables the learner to function as an Emergency Medical Technician in assisting with serving oral, sublingual, topical medications and assisting Emergency Ambulance crew leader prepare an intravenous line according to the Ministry of Health EMT guidelines and protocols. |
| INFECTION CONTROL | ASSIST IN PERIOPERATIVE PRACTICE: ENTRY LEVEL | HCE-QPH-2005-1.1 | 78.0 | This module enables the learner to perform the integral role as a healthcare support staff in operating theatre by providing perioperative care for patients undergoing surgery. |
| BILLING PROCEDURES | BILLING PROCEDURES | HCE-DMH-2001-1.1 | 41.0 | This module enables the learner to provide patients/clients with relevant information on medical subsidies/benefits and financial assistance schemes/options. It also includes billing activities such as handling cash float and close counter transaction. |
| CLIENT ASSESSMENT IN THERAPY SUPPORT | CLIENT ASSESSMENT IN THERAPY SUPPORT | HCE-PTC-2008-1.1 | 50.0 | This module enables the learner to assess and report vital signs and pain, in accordance with instructions from therapists and how to perform selected cognitive and functional assessment tasks guided by the therapists. |
| CLIENT EDUCATION IN THERAPY SUPPORT | CLIENT EDUCATION IN THERAPY SUPPORT | HCE-PEH-2002-1.1 | 68.0 | This module enables the learner to assist with therapy interventions which promote and facilitate recovery. The interventions include using a mobility aids, performing range of motion exercises and electrophysical agent application. |
| CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES | CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATES | HCE-PTC-3009-1.1 | 41.0 | The module enables the learner to support healthcare professionals in providing person-centred care during physical examination and performing various clinical test/procedures including vital signs measurement. |
| CONTINUOUS IMPROVEMENT MANAGEMENT | CONTINUOUS IMPROVEMENT MANAGEMENT | HCE-BIN-2034-1.1 | 33.0 | This module enables the learner to utilise a systematic approach towards improving workplace processes which includes application of continuous improvement techniques, methods of root cause analysis, proposed solutions and evaluation of implemented activity/project. |
| EFFECTIVE COMMUNICATION IN NURSING | EFFECTIVE COMMUNICATION IN NURSING | HCE-PTC-2012-1.1 | 41.0 | This module enables the learner with effective communication skills and strategies to provide and receive clear and concise information within the healthcare setting, and the conduct of interpersonal communication in a person-centred approach. |
| EMERGENCY RESPONSE AND CRISIS MANAGEMENT | EMERGENCY RESPONSE AND CRISIS MANAGEMENT | HCE-ICM-2023-1.1 | 33.0 | This module enables the learner to participate and support as a team when responding to an emergency/crisis situation according to the organisational guidelines. |
| FIRST-AID (PERFORM WORKPLACE FIRST AID) | FIRST-AID (PERFORM WORKPLACE FIRST AID) | SEC-ICM-1002-1.1 | 24.0 | This module enables learner to perform first-aid and cardiopulmonary resuscitation skills and be able to apply them to the workplace. |
| FRONTLINE SERVICES MANAGEMENT | FRONTLINE SERVICES MANAGEMENT | HCE-DMH-2002-1.1 | 41.0 | This module enables the learner to perform patient registration and provide appropriate services and process admissions/discharge procedures in accordance with organisational procedures and guidelines. |
| GROUP THERAPY PLANNING AND IMPLEMENTATION | GROUP THERAPY PLANNING AND IMPLEMENTATION | HCE-PTC-3017-1.1 | 61.0 | The module enables the learner to assist with conducting and developing group activities. This module also allows the learners to provide a person-centered care by focusing on client’s need through client engagement. |
| INTER-PROFESSIONAL COLLABORATION | INTER-PROFESSIONAL COLLABORATION | HCE-CFC-2034-1.1 | 25.0 | This module enables the learner to acquire the mindset, effective collaborative skills and strategies to allow healthcare worker to work well within a team of healthcare professionals. |
| INTERVENTION IMPLEMENTATION IN THERAPY SUPPORT | INTERVENTION IMPLEMENTATION IN THERAPY SUPPORT | HCE-PTC-2018-1.1 | 76.0 | The module enables the learner to provide support to therapist in healthcare and ILTC sectors. This module will equip the learner with the knowledge and skill of lifting and transferring, wheelchair mobility and activity of daily living (ADL) training. |
| MEDICATION DISPENSING | MEDICATION DISPENSING | HCE-DRM-1004-1.1 | 33.0 | The module enables the learner to assist in dispensing medications safely and competently as ordered in the prescription, which includes packing, labelling, proper storage and disposal of medications according to the organisational guidelines. |
| MOBILITY AND AMBULATION ASSISTANCE IN NURSING | MOBILITY AND AMBULATION ASSISTANCE IN NURSING | HCE-PTC-2023-1.1 | 41.0 | This module enables the learner to assist in ambulation, mobilisation, positioning and transfer of stable patients in accordance to the organisational guidelines and workplace safety and health procedures. |
| NURSING CARE FOR THE DECEASED | NURSING CARE FOR THE DECEASED | HCE-PTC-2025-1.1 | 41.0 | This module enables the learner to support the bereaved family; assists in the preparation and performance of last office according to the organisational guidelines and safe practice standard. |
| NUTRITION AND FLUIDS MANAGEMENT IN NURSING | NUTRITION AND FLUIDS MANAGEMENT IN NURSING | HCE-PTC-2024-1.1 | 41.0 | This module enables the learner to apply the types of normal and therapeutic diet for oral-feeding and naso-gastric tube-feeding in supporting patients to meet their nutritional needs. |
| RESPIRATORY CARE IN NURSING | PATIENT ASSESSMENT IN PREHOSPITAL CARE, AIRWAY MANAGEMENT AND RESPIRATORY CARE | HCE-PTC-3028-1.1 | 45.0 | This module enables the learner to function as an Emergency Medical Technician in providing prehospital patient assessment, transfer and transport. Provide immediate airway management by stabilising the respiratory airway, delivery of oxygen according to the Ministry of Health EMT guidelines and protocols. |
| PATIENT CARE DELIVERY IN NURSING | PATIENT CARE DELIVERY IN NURSING | HCE-PTC-2026-1.1 | 74.0 | This module enables the learner to assist the nursing team in supporting clinical procedures and providing basic patient care delivery effectively. |
| PATIENT EDUCATION AND ENGAGEMENT | PATIENT EDUCATION AND ENGAGEMENT | HCE-PEH-2006-1.1 | 33.0 | This module enables the learner to provide patients with information on pre and post-consultations and/or procedures and promote awareness on health and wellness to achieve optimal health outcomes for patients. |
| INFECTION PREVENTION AND CONTROL IN NURSING PRACTICE | PRACTICE INFECTION PREVENTION AND CONTROL IN HEALTHCARE | HCE-QPH-2006-1.1 | 41.0 | This module enables the learner to practice infection prevention and control in the healthcare environment, which includes hand hygiene, personnel protective equipment, patient education, standard and transmission-based precaution. |
| EMERGENCY CARE MANAGEMENT IN NURSING | PREHOSPITAL EMERGENCY CARE | HCE-PTC-2013-1.1 | 54.0 | This module enables the learner to perform immediate emergency care for patients in prehospital care setting by providing first aid for cardiac, trauma emergencies and common illness in accordance to MOH Emergency Medical Technician guidelines. |
| PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE | PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE | HCE-PVE-2008-1.1 | 41.0 | This module enables the learner to apply organisational code of conduct, organisational policies and procedures relating to legal and ethical practices, in the delivery of healthcare services to clients and patients. |
| QUALITY IMPROVEMENT AND SAFE PRACTICES | QUALITY IMPROVEMENT AND SAFE PRACTICES WITH 6S CONCEPT | HCE-QPH-2007-1.1 | 25.0 | This module enables the learner to work as a team for the continuous improvement on of patient safety processes, within their own work area, specifically by implementing 6s concepts. |
| RESPIRATORY CARE IN NURSING | RESPIRATORY CARE IN NURSING | HCE-PTC-2028-1.1 | 41.0 | This module enables the learner to collect assessment data on respiration and assist in caring for patients on pulse oximetry monitoring, oral suctioning, oxygen and nebuliser therapy. |
| CLINICAL SUPPORT FOR PATIENT SERVICE ASSOCIATE | SUPPORT IN STERILISATION SERVICE: ENTRY LEVEL | HCE-PTC-2009-1.1 | 78.0 | This module enables the learner to perform the integral role at all stages of sterile processing of surgical instruments and supplies in healthcare setting. |
| WORKPLACE SAFETY AND HEALTH | WORKPLACE SAFETY AND HEALTH | HCE-WSH-1008-1.1-1 | 37.0 | This module enables the learner to promote a safe work environment in the healthcare and intermediate long-term care sectors and reduce the safety incidence among healthcare workers while handling clients and equipment used at the workplace. This module also empowers the learners in providing effective infection prevention and control measures at their work area. |
| CARE TRANSITION IN NURSING | IMPLEMENTING CONTINUOUS IMPROVEMENT MANAGEMENT | HCE-PTC-3003-1.1 | 25.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to support transitional care plans for patient. The learner will be able to communicate and provide education to clients and family on common transitional issues and programme/resources for post-discharge supportive care in the healthcare industries. This module comprised of a blended learning approach together with practicum performance for the transfer of learned skills and to validate learning at an actual workplace. |
| CLINICAL TEACHING AND SUPERVISION | CLINICAL TEACHING AND SUPERVISION | HCE-PDV-3043-1.1 | 25.0 | The module aims to equip learners with the fundamental skills and knowledge to promote learners’ capabilities in providing clinical teaching and supervision in supporting and developing students and staff clinical skills, knowledge and competencies in clinical setting. This module comprised of a blended learning approach together with group work learning activities to support transfer of learned skills at an actual workplace. |
| LEARNER ASSESSMENTS | LEARNER ASSESSMENTS | HCE-PDV-3037-1.1 | 25.0 | The module aims to equip learners with the fundamental skills and knowledge to promote their capabilities in support assessment of newly joined healthcare workers and support care staff on guiding them in their performance competencies effectively This module comprised of a blended learning approach together with a work-based project for the transfer of learned skills as well as to validate learning at an actual workplace. |
| LEARNING AND DEVELOPMENT | LEARNING AND DEVELOPMENT | HCE-PDV-3007-1.1 | 25.0 | The module aims to equip learners with the fundamental skills and knowledge to promote their capabilities in analyzing competency-based assessments and workplace learning techniques in clinical setting. This module comprised of a blended learning approach together with a work-based project for the transfer of learned skills as well as to validate learning at an actual workplace. |
| NURSING PRODUCTIVITY AND INNOVATION | NURSING PRODUCTIVITY AND INNOVATION | HCE-PIN-3018-1.1 | 25.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to use technology and process redesign to support and improve patient care. It will provide a better insight about informatics to serve a better patient or client care in the healthcare industries. This module comprised of a blended learning approach together with a practicum performance for the transfer of learned skills at their workplace. |
| PATIENT EDUCATION AND ENGAGMENT | PATIENT EDUCATION AND ENGAGMENT | HCE-PEH-3006-1.1 | 25.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to analyse patients’ general health and wellness conditions and to provide targeted suggestions on preventive measures, including healthcare promotion activities. This module comprised of a blended learning approach together with a work-based project for the transfer of learned skills and to validate learning at an actual workplace. |
| PATIENT EMPOWERMENT ON SELF-CARE | PATIENT EMPOWERMENT ON SELF-CARE | HCE-PEH-3007-1.1 | 25.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to support empowerment of patients in self-care management for routine cases. This module comprised of a blended learning approach together with a work-based project for the transfer of learned skills and to validate learning at an actual workplace. |
| PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE | PROFESSIONAL, LEGAL AND ETHICAL HEALTHCARE PRACTICE | HCE-PVE-3008-1.1 | 17.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to apply legal and ethical principles and professional code of conduct to uphold the integrity and reputation of the organisation and the profession in healthcare setting. This module comprised a blended learning approach together with practicum performance for the transfer of learned skills to the actual workplace. |
| SOCIAL SERVICE (SSC) MODULES | ||||
| CARE ASSISTANCE | CARE ASSISTANCE | SSC-CAR-2001-1.1 | 25.0 | The module aims to equip potential social worker/ healthcare support worker with the fundamental skills and knowledge to supervise care staff in providing care and assistance in Activities of Daily Living (ADLs) according to individual care plans. This module comprised of a blended learning approach to enhance the learners to apply the knowledge and skills in the workplace context. |
| CARE ASSISTANCE | CARE ASSISTANCE | SSC-CAR-3001-1.1 | 25.0 | The module aims to equip potential social worker/ healthcare support worker with the fundamental skills and knowledge to supervise care staff in providing care and assistance in Activities of Daily Living (ADLs) according to individual care plans. This module comprised of a blended learning approach to enhance the learners to apply the knowledge and skills in the workplace context. |
| CLIENT SUPERVISION | CLIENT SUPERVISION | SSC-CAR-3002-1.1 | 17.0 | The intent of the module is to equip potential social care service support to review and provide directions pertaining to clients’ safety and well-being during social, recreational and educational activities, to ensure needs of clients are met, with a good knowledge of different methods of client supervision and management protocols pertaining client supervision, in various social care settings. The module comprises synchronous online learning and practical session which aim to connect learned skills and knowledge to real workplace settings. |
| EMERGENCY RESPONSE AND CRISIS MANAGEMENT | EMERGENCY RESPONSE AND CRISIS MANAGEMENT | SSC-ICM-3023-1.1 | 16.0 | The intent of the module is to equip potential social service support workers to prepare for emergency response and crisis management plans according to the organisation prescribed operation structural plans. The learning enables the learners to assist in the coordination and integration of emergency response, crisis management and recovery activities. The module comprises practical and synchronous online learning to enhance the learners to apply the knowledge and skills in the work-place. |
| ETHICS, VALUES AND LEGISLATION | ETHICS, VALUES AND LEGISLATION | SSC-PVE-3010-1.1 | 17.0 | The intent of the module is to equip potential social service support workers to address ethical dilemmas and issues, with a good understanding of the principles of professional ethics, conduct, policies and procedures of work practices, in various social care and/or healthcare settings. The module comprises practical and synchronous online learning to enhance the learners to apply the knowledge and skills in the workplace. |
| INTERVENTION IMPLEMENTATION | INTERVENTION IMPLEMENTATION | SSC-CAR-3003-1.1 | 17.0 | The intent of the module is to equip potential social service support workers to translate client’s needs and organizational parameters into the implementation and modification of individual care plan to meet client’s needs in various social care and/or healthcare settings. The module comprises practical and synchronous online learning to enhance the learners to apply the knowledge and skills in the workplace. |
| PRACTICE SUPERVISION | PRACTICE SUPERVISION | SSC-PPR-3009-1.1 | 17.0 | The module aims to equip healthcare support worker with the fundamental skills and knowledge to identify different domain knowledge of other healthcare professionals and to provide instructional techniques and practices in supervision. This module comprised of a blended learning approach to enable the learner to effectively practice her skills to improve her professional practice. |
| RESILIENCE AND SELF-CARE | RESILIENCE AND SELF-CARE | SSC-PPR-3012-1.1 | 17.0 | This module aims to equip learners with the necessary knowledge and skills in recognising the importance of building resilience to manage personal stress and/or stress at work from professional practices. It further aims to develop and improve the individual self-care plans in handling stress situations and enhance an overall personal wellbeing. Learners may either be new entrants, (school leav-er/matured learner) matured learners making a career switch into social care settings or even social service/ healthcare workers, who is seeking certification. |
| SUPPORT SERVICE TO SENIORS | SUPPORT SERVICE TO SENIORS | SSC-CAR-3007-1.1 | 17.0 | The intent of the module is to equip potential social service support workers to identify and support senior clients and their families in their care needs and interests so that they are referred to appropriate community-based support services. The module comprises practical and synchronous online learning to enhance the learners to apply the knowledge and skills in the workplace. |
| WSQ HEALTHCARE SUPPORT (HCS) MODULES (offered between 2012 – 2021) | ||||
| APPLY HIGHER COMMON PROCESSES IN THERAPY SERVICES | CS-CP-207C-1 | 20.0 | This module enables the learner to understand the role of a therapy assistant and provide support to the allied health professionals in range of treatments, interventions and other services to clients. | |
| ASSIST WITH A VARIETY OF THERAPY AND PATIENT PROCEDURES FOR SPECIFIC CLIENTS | CS-CSV-218E-1 | 32.0 | This module enables the learner to perform a range of tasks under the direction of a therapist to support individuals needing significant assistance to undertake therapy activities for themselves. | |
| ASSIST WITH COMMUNITY INCLUSION PROGRAMMES UNDER INSTRUCTION OF THE THERAPIST | CS-SP-212C-1 | 30.0 | This module enables the learner to provide support to people with disabilities and older people to maximise their independence and optimise social connectedness by using various mobility aids. | |
| ASSIST WITH THE IMPLEMENTATION OF A PRESCRIBED CARE PLAN WITH SUPERVISION OF A QUALIFIED THERAPIST | CS-CSV-212C-1 | 40.0 | This module enables the learner to provide exercises and other treatments according to care plan by therapy assistants under the direction of allied health professionals. | |
| CONDUCT THERAPY PROGRAMME UNDER INSTRUCTION OF THERAPIST | CS-SP-210C-1 | 50.0 | The module enables the learner to work under the instruction of a qualified therapist to support individuals with the use of electrophysical agents for pain relief. | |
| OBSERVE AND INTERPRET OBSERVATIONS | CS-CSV-203C-1 | 42.0 | This module enables the learner to apply the skill of vital sign and pain monitoring while providing the therapy intervention for the clients. | |
| PARTICIPATE IN A CROSS-FUNCTIONAL TEAM | CS-WR-203C-1 | 18.0 | This module enables the learner to understand and work with a range of professionals including therapists, social workers, educationalists, health care professionals, administration staff and management. | |
| PARTICIPATE IN WORKPLACE SAFETY AND HEALTH (WSH) PROCEDURES | CS-SH-201C-1 | 40.0 | This module enables the learner to apply the principles and applications for participating in workplace safety procedures and infection control and prevention in the work area. | |
| PERFORM LIFESAVING TECHNIQUES V2.1 | HCS-CC-202C-1 | 12.0 | This module enables learner to perform first-aid and cardiopulmonary resuscitation skills at their work area. | |
| RESPOND TO ILLNESS, ACCIDENTS AND EMERGENCIES | CS-SH-203C-1 | 30.0 | This module enables the learner to apply the skills and knowledge required for assisting in the prevention, recognition and response to illness, accidents and emergency. There is a focus on supporting others to provide safe, timely and appropriate interventions strategies. | |
| SUPPORT CLIENTS TO MEET THEIR PHYSICAL, EMOTIONAL, PSYCHOSOCIAL, COGNITIVE AND SPIRITUAL NEEDS | CS-CSV-201C-1 | 50.0 | This module enables the learner to apply the knowledge and skills required to support clients to meet their physical, emotional, psycho-social, cognitive and spiritual needs. | |
| TRANSFER CLIENTS WITH AND WITHOUT USE OF EQUIPMENT | CS-SH-306E-1 | 40.0 | This module enables the learner to provide assistance to therapists in lifting and transferring clients from various platforms such as bed, wheelchair and chair. | |
| WORK EFFECTIVELY IN A HOME AND COMMUNITY CARE ENVIRONMENT | CS-SP-202E-1 | 36.0 | This module enables the learner to apply the skill of activity of daily living training with clients in a home care environment and community settings. | |
| WORK WITHIN A LEGAL AND ETHICAL FRAMEWORK | CS-GV-201C-1 | 30.0 | This module enables the learner to perform the role within a legal and ethical framework by focusing on respecting the needs of clients and working according to requirements of the organization. | |
| NON-WSQ HEALTHCARE SUPPLEMENTARY MODULES (offered between APR2020 – MAR2021) | ||||
| BASIC CARDIAC LIFE SUPPORT + AED | 8.0 | The module provides an in-depth training and higher standard of CPR for both adult and infant victims; it also includes the management of foreign body airway obstruction for both adult and infant plus operating of the AED in an emergency situation. | ||
| CARE OF WOUND | 24.0 | This module equips the learner with knowledge and skills to assist in wound dressing according to the standard operating procedures and infection control practice and prevention guidelines. | ||
| EFFECTIVE COMMUNICATION IN PATIENT CARE | 24.0 | This module equips the learner with knowledge and skills in providing and receiving information clearly within the healthcare setting, and also enhances the conduct of interpersonal communication with person-centred care approach. | ||
| PATIENT CENTRIC CORE VALUES | 16.0 | This module equips the learner with knowledge and skills in recognise patient’s perspectives of personal preferences, values, beliefs, and culture and transfer the knowledge in the context of care. | ||
| PERFORM 12-LEAD ELECTROCARDIOGRAPHY | 24.0 | This module equips the learner with the knowledge and skills in performing a standard 12 lead ECG (Electro-cardio graph) according to the standard operating procedures. | ||
| PREHOSPITAL EMERGENCY ASSESSMENT | 24.0 | This module equips the learner with the skills and knowledge of conducting Secondary patient’s assessment by taking comprehensive patient’s history. | ||
| PREHOSPITAL EMERGENCY INTERVENTIONS | 24.0 | This module equips with the skills and knowledge of performing Primary patient assessment and apply emergency intervention when necessary. | ||
| SUPPORTING MOBILITY AND AMBULATION ACTIVITIES | 24.0 | This module equips the learner with knowledge and skills to assist in ambulation, mobilisation, positioning and transfer of stable patients in accordance to the organisational guidelines and workplace safety and health procedures. | ||
| SWABBER ASSISTANT TRAINING | 8.0 | This module is designed to equip learners with the knowledge and technical skills to function as Swabber Assistant for Covid-19 test according to the Ministry of Health guidelines and protocols. | ||
| SGUNITED SKILLS (SGUS) PROGRAMME : NON-WSQ PERSONAL EFFECTIVENESS (offered between APR2020 – MAR2021) | ||||
| APPLY EMOTIONAL COMPETENCE TO MANAGE SELF AND SUPPORT OTHERS | 8.0 | This course enable participants to understand Emotional Intelligence (EI), practise and apply support strategies of care and management (for self and others). | ||
| BUILDING AN EFFECTIVE TEAM | 8.0 | The course aims to provide participants with an understanding of the psychological forces influencing team’s behaviour and performance. Participants will learn how to apply emotional intelligence and to adopt different communication strategies to develop and strengthen the team for an effective working relationship to build an effectively high performing team. | ||
| COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE | 8.0 | This course will enable participants in critical mindset and techniques to enhance communication and thus, foster stronger relationships at the workplace. | ||
| CREATIVITY AND INNOVATION | 8.0 | This course brings participants an insight on the differences between creativity and innovation and their importance at the workplace. It covers on ways how participants can build creativity skills and develop a growth mindset, incorporating design thinking and its application of coming up with new ways of working / to solve problems at the workplace. | ||
| CYBERSECURITY FOR BEGINNERS | 8.0 | This course enables participants to have a better understanding of different threats in the cyberspace and the know-how in protecting themselves, equipping safe practices with awareness of cyber risks relating to technologies that are used in everyday life and inculcate responsible internet use behaviour. | ||
| DEVELOPING A RESILIENT MINDSET IN THE WORKPLACE | 8.0 | This course enables participants to understand the concept of resilience, managing it and practice support strategies of self-care and management (for self and others). | ||
| FACILITATE LEARNING AT WORK | 8.0 | This course brings an insight on how participants can facilitate learning at work by exploring key components of Kolb’s learning cycle and 70-20-10 learning model as foundation blocks. The participants will learn how to foster curiosity and agility in the VUCA world in which we live, so as to unlearn behaviours that no longer serves and relearn through opportunities readily available at the workplace. | ||
| MANAGE AND ADAPT TO CHANGE – BASIC COUNSELLING & BASIC COACHING SKILLS | 8.0 | This course brings an insight on how participants can improve the quality of the conversation and help team members solve problems and develop professionally by applying basic counselling and coaching skills. Participants will also learn the application of the GROW model which is solution-focused and proven to effectively contribute to workplace performance. | ||
| MONITOR MAINTENANCE OF EQUIPMENT AND MACHINE | 8.0 | This course aims to provide care staff who have supervisory and guiding role; and influences workplace/processes in the health care environment with the skills and knowledge required to monitor maintenance of equipment and machine in their work environment. | ||
| PDPA/DATA SHARING BEST PRACTICES | 8.0 | This course equips participants with the necessary knowledge and skills required of employees to understand the fundamentals of Personal Data Protection Act (PDPA) and its necessary measures to uphold it through communicating key PDPA requirements to relevant stakeholders to facilitate compliance and identifying documentary requirements for compliance. | ||
| PERFORM BASIC EQUIPMENT AND MACHINE OPERATIONS | 8.0 | This course aims to provide support care staff currently working in or wishing to enter the healthcare environment with the skills and knowledge required to operate commonly used equipment and machines correctly and safely in accordance to the manufacturer’s instructions. This includes prevention of equipment damage caused by improper usage, performing of simple yet necessary checks prior to the use of the equipment and assisting users in the safe and proper operation of equipment. | ||
| WORKING IN A DIVERSE WORK ENVIRONMENT | 8.0 | This course provides participants with an insight on the 5 stages any team will go through from the start and to understand team members with different profiles who may have their preferred ways of communication. Participants will learn to value team diversity and leverage on each other to work in a diverse work environment to enhance organizational performance. | ||
| SGUNITED SKILLS (SGUS) PROGRAMME : NON-WSQ PERSONAL EFFECTIVENESS (offered between APR2021 – MAR2022) | ||||
| ADAPTING TO CHANGE | 8.0 |
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| BUILDING RESILIENCE DURING A TRANSITION | 8.0 |
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| CREATIVITY AND INNOVATION | 16.0 |
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| DATA PRIVACY, PROTECTION AND CYBERSECURITY | 16.0 |
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| EMOTIONAL INTELLIGENCE AT THE WORKPLACE | 16.0 |
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| FACILITATING LEARNING @ WORK | 16.0 |
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| FINDING THE JOB I WANT | 8.0 |
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| PREPARING AND PERFORMING AT THE WORKPLACE | 16.0 |
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| SERVICE EXCELLENCE IN HEALTHCARE | 16.0 |
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| TEAM LEARNING | 16.0 |
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| SKILLSFUTURE CAREER TRANSITION PROGRAMME (SCTP) : NON-WSQ PERSONAL EFFECTIVENESS (offered from JUL2022) | ||||
| ADAPTING TO CHANGE | 8.0 |
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| TEAM BUILDING AND DEVELOPMENT | 8.0 |
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| EFFECTIVE COMMUNICATION | 8.0 |
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| CREATIVITY AND INNOVATION IN HEALTHCARE | 8.0 |
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| SERVICE EXCELLENCE IN HEALTHCARE | 8.0 |
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| DATA PRIVACY, PROTECTION AND CYBERSECURITY | 8.0 |
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| FACILITATING LEARNING @ WORK | 8.0 |
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| PREPARING AND PERFORMING AT THE WORKPLACE | 8.0 |
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| BUILDING RESILIENCE DURING A TRANSITION | 8.0 |
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