Service Excellence in Healthcare

Overview

The core business of healthcare organisations delivering just care services is of the past. The healthcare business is rapidly evolving towards meeting customers’ demand for a seamless care experience. To achieve this, healthcare organisations are investing resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at the right time. This helps healthcare organisations reduce costs and retain revenue, and also improving patient health outcomes and experience. “Caring to Go Beyond” is a service excellence training for healthcare service professional.

On completion of this workshop, participant will be equipped with the skillset, mindset and heartset to increase their customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction.