Service Excellence in Healthcare
(E-Learning)
Be equipped with the skillset, mindset and heartset to increase customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction
Overview
The core business of healthcare organisations delivering just care services is of the past. The healthcare business is rapidly evolving towards meeting customers’ demand for a seamless care experience. To achieve this, healthcare organisations are investing resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at the right time. This helps healthcare organisations reduce costs and retain revenue, and also improving patient health outcomes and experience. “Caring to Go Beyond” is a service excellence training for healthcare service professional.
On completion of this workshop, participant will be equipped with the skillset, mindset and heartset to increase their customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction.
Course Outline
- Frameworks to assist in formulating a patient-first mentality
- Practical approaches for delivering customer service excellence
- Wellness solutions to better manage stress and mental wellness
Target Audience
- Professionals, managers and executives (PMEs)
- Healthcare professionals
- All who are considering to enter the healthcare industry
Certification
Upon completion of the course, the participants will be awarded the Certificate of Completion by HMI Institute.
Course Date
12 June 2023
11 September 2023
Course Date & Registration
Course Duration
1 Day Course (9.00am to 6.00pm)
Course Venue
Synchronous E-learning
Course Fee
SkillsFuture Singapore (SSG) is providing course fee funding to the healthcare in-service staff.
- Up to 70% course fee subsidy for Singaporean aged 21-39 & SPR 21 years and above.
- Up to 90% course fee subsidy for Singaporean aged 40 & above.
- Up to 90% course fee subsidy for all staff (Singaporean & SPR) under the Enhanced Training Support for SMEs (ETSS) for SME employers.
| Full Course Fee | $179.20 (before GST) |
Baseline Subsidy (Non-SME SC/SPR <40 y/o) Fee Payable After SSG 70% Subsidy | $58.60 (including 9% GST) |
Enhanced Subsidy (All SME SC/SPR + Non SME SC/SPR >39 y/o) Fee Payable After SSG 90% Subsidy | $19.53 (including 9% GST) |
*As per SSG’s policy, the GST payable is calculated based on prevailing rates of 9% after the baseline funding subsidy of 70%.
SkillsFuture Credit Claimable
Above subsidy applicable for Singaporean / Singapore PR of age 21 years old and above.
*SSG Mid-Career Enhanced Subsidy only applicable to Singaporean age 40 years old and above.
Enquiry
HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.
Course Enquiries
New to HMI Institute and interested in our training courses? Get in touch with us to learn more.