Service Excellence in Healthcare
(E-Learning)
Be equipped with the skillset, mindset and heartset to increase customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction
Overview
Healthcare organisations today are placing increasing emphasis on delivering seamless and people-centred care experience. This requires service professionals who can communicate with empathy, respond confidently in diverse situations, and contribute to a positive and trusted care journey.
“Caring to Go Beyond” is a practical, experiential workshop designed to strengthen the service mindset and behavioural competencies of healthcare professionals. Through frameworks, guided practice, and reflection, participants develop the skills, mindset, and emotional resilience needed to uphold excellence in every patient interaction.
Course Outline
- Frameworks to assist in formulating a patient-first mentality
- Practical approaches for delivering customer service excellence
- Wellness solutions to better manage stress and mental wellness
Target Audience
- Professionals, Managers, and Executives (PMEs)
- Healthcare professionals in clinical and non-clinical roles
- Individuals preparing to enter the healthcare sector
Certification
Upon completion of the course, the participants will be awarded the Certificate of Completion by HMI Institute.
Course Date
12 June 2023
11 September 2023
Course Date & Registration
Course Duration
1 Day Course (9.00am to 6.00pm)
Course Venue
Synchronous E-learning
Course Fee
SkillsFuture Singapore (SSG) is providing course fee funding to the healthcare in-service staff.
- Up to 70% course fee subsidy for Singaporean aged 21-39 & SPR 21 years and above.
- Up to 90% course fee subsidy for Singaporean aged 40 & above.
- Up to 90% course fee subsidy for all staff (Singaporean & SPR) under the Enhanced Training Support for SMEs (ETSS) for SME employers.
| Full Course Fee | $179.20 (before GST) |
Baseline Subsidy (Non-SME SC/SPR <40 y/o) Fee Payable After SSG 70% Subsidy | $58.60 (including 9% GST) |
Enhanced Subsidy (All SME SC/SPR + Non SME SC/SPR >39 y/o) Fee Payable After SSG 90% Subsidy | $19.53 (including 9% GST) |
*As per SSG’s policy, the GST payable is calculated based on prevailing rates of 9% after the baseline funding subsidy of 70%.
Course Fee
| Full Course Fee | $179.20 (before GST) |
Baseline Subsidy (70%) – Singaporeans aged 21–39 – Singapore PRs aged 21 years and above | $58.60 (including 9% GST) |
Enhanced Subsidy (90%) – Singaporeans aged 40 and above – All Singaporeans and SPRs sponsored by SME employers under the Enhanced Training Support for SMEs (ETSS) | $22.76 (including 9% GST) |
*As per SSG’s policy, the GST payable is calculated based on prevailing rates of 9% after the baseline funding subsidy of 70%.
SkillsFuture Credit Claimable
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for the programme. For more information on SkillsFuture Credit, please visit the SkillsFuture website.
Enquiry
HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.
Course Enquiries
New to HMI Institute and interested in our training courses? Get in touch with us to learn more.