WSQ Higher Certificate in Healthcare Support
(Administrative Support)


Learn the basic skills to competently assist the doctors and nurses in patient care. Acquire administrative skills and knowledge to process registration and schedule appointments for patients. Upon completion of this course, you can work in a hospital specialist clinic or GP clinic.

Career Prospects & Progression

Skilled CAAs have good career prospects and are high in demand. Graduates can expect a stable and secure entry career in healthcare. With a friendly attitude and good work ethics, graduates can look forward to promising career progression.

Clinic Administrative Assistant > Senior Clinic Administrative Assistant

In addition, graduates who are interested to further upgrade can take up WSQ Advanced Certificate courses for higher level positions such as Senior Clinic Administrative Assistant.

Award of Certification

WSQ Higher Certificate in Healthcare Support (Administrative Support)
By SkillsFuture Singapore (SSG)

Full Qualification Modules

  • Perform administrative activities
  • Prepare clinic for services
  • Perform billing activities
  • Perform inpatient admission and discharge activities
  • Register and schedule appointments
  • Process request for patient records and x-rays
  • Use of medical terminology in work activities
  • Perform lifesaving techniques
  • Work within a legal and regulatory framework in the healthcare industry
  • Comply with workplace safety and health policies and procedures

Recommended Modules (Optional)

  • Measure and record patient’s vital signs
  • Perform 12 lead ECG
  • Process and pack prescription under supervision


4 Months (Full-Time)

Delivery Methods

The course comprises of classroom lessons, computer skills laboratory training and clinical attachment in a healthcare organization.

Assessment Methods

Oral/written tests, assignments and practical performance

Graduation Criteria

The criteria for graduation are based on students’ attendance and assessment results. Students must meet the 75% attendance criteria, as well as complete and pass all assessments of the course before they are able to graduate and receive their Certificate. All full qualification courses comprise theory, practical and clinical attachment assessments


  • 1 pass in GCE ‘O’ Level (any subject) , or 1 pass in GCE ‘N’ Level in a relevant subject (e.g. Maths, Science) or, WPLN Level 4 (Speak, Listen, Read, Numeracy) and Level 3 (Write)
  • Certified medically fit for healthcare work by approved clinics
  • Completing a successful employability interview by HMI Institute

Course Fee

Fee Subsidy
Fee Subsidy

(WTS Only)
80% – 95%* course fee subsidy for Singaporeans and Singapore Permanent Residents that are offered admission into WSQ courses with HMI Institute of Health Sciences
Course Fee before SSG fee subsidy$10,805.00
SSG course fee subsidy$9,724.50$10,264.75
Course Fee after SSG fee subsidy$1,080.50$540.25
Course Fee payable
Course Fee after SSG fee subsidy inclusive of GST
(GST for 10% of Course Fee)

* WTS – Workfare Training Support Scheme

Other Fees (including 7% GST)

  • Application Fee S$53.50
  • Uniform Purchase (2 sets) S$70.40
  • Pre-Admission Health ScreeningS$57.78

Course Enquiries

If you are new to HMI Institute and wish to inquire about our training courses, please fill in the contact form.