Service Excellence in Healthcare
Be equipped with the skillset, mindset and heartset to increase customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction
Overview
The core business of healthcare organisations delivering just care services is of the past. The healthcare business is rapidly evolving towards meeting customers’ demand for a seamless care experience. To achieve this, healthcare organisations are investing resources to review its processes so that staff and clinicians can deliver the right care, in the right place and at the right time. This helps healthcare organisations reduce costs and retain revenue, and also improving patient health outcomes and experience. “Caring to Go Beyond” is a service excellence training for healthcare service professional.
On completion of this workshop, participant will be equipped with the skillset, mindset and heartset to increase their customer service aptitude, listening and problem-solving skills, ability to deal effectively with health patients, manage stress, and increase patient satisfaction.
Course Outline
- Frameworks to assist in formulating a patient-first mentality
- Practical approaches for delivering customer service excellence
- Wellness solutions to better manage stress and mental wellness
Target Audience
- Professionals, managers and executives (PMEs)
- Healthcare professionals
- All who are considering to enter the healthcare industry
Certification
Upon completion of the course, the participants will be awarded the Certificate of Completion by HMI Institute.
Course Date
12 June 2023
11 September 2023
Course Date & Registration
Course Duration
1 Day Course (9.00am to 6.00pm)
Course Venue
Synchronous E-learning
Course Fee
$486 (Subject to GST)
UTAP Funding Available
NTUC members can enjoy up to 50% unfunded course fee support with the UTAP funding
* For more information on UTAP, please visit the NTUC website.
