Customer Service in Healthcare

Hi, I’m Sahridah Binte Nordin and I am working at the Singapore General Hospital as a Patient Service Associate.

I have always wanted to explore job opportunities in the healthcare sector, so I tried to apply for customer service or administrative positions at local healthcare institutions, but were unsuccessful.

Later on, when I sought employment and career advisory assistance at the South East Community Development Council Career Centre, the career coaches assessed my educational qualifications, resume and interview skills.

I was recommended to attend the Employment Skills Enhancement Programme (ESEP) to improve on my resume writing and interview skills. Through the workshop, I gained knowledge of the current job market and was also more prepared and confident through the mock interview sessions that were conducted. The trainers also provided advice on better resume writing.

Soon after the course, the career consultant referred me to a Recruitment Event at Kg Ubi Community Centre where there was a career preview in the healthcare industry. I was encouraged to find out more about the job and working environment before making any application.

At the preview, I was informed of the WSQ Higher Certificate in Healthcare Support (Administrative Support) course, was interviewed and found suitable by Health Management International Pte Ltd.

I attended the 12-week course that came with a training allowance. With the qualification, I managed to get my current role at the Singapore General Hospital.