Patient Service Associate
OverviewThe Work-Study Certificate (WSCert) is part of the suite of SkillsFuture Work-Study Programmes offered by Institute of Higher Learning (IHLs) and appointed private providers, as well as the industry. WSCert provide individuals with more opportunities, to develop new skills and knowledge, and build on what they have acquired in school, through a work-study arrangement. PSAs perform patient registration, scheduling, medical records management, and cashiering within an institution’s Hospital Management System. PSAs also provide front-line patient relations, perform financial counselling and provide clinical support to assist medical professionals and facilitate care delivery.
Career Prospects & ProgressionThis course prepares students for the Patient Service Associate (PSA) job role. Entry level PSAs provide quality customer service and frontline care to patients and their family members in a hospital or clinical setting, both public and private. Graduates can expect a stable and secure entry career in healthcare. With a friendly attitude and good work ethics, graduates can look forward to promising career progression. Patient Service Associate > Senior Patient Service Associate
Award of CertificationSKILLSFUTURE WORK-STUDY CERTIFICATE FOR PATIENT SERVICE ASSOCIATE By HMI Institute of Health Sciences
2 Months (Full-Time)
The course comprises technical skills and behavioural skills required of a PSA.
Oral/written tests, assignments and practical performance
The criteria for graduation are based on students’ attendance and assessment results. Students must meet the 75% attendance criteria, as well as complete and pass all assessments of the course before they are able to graduate and receive their Certificate. All full qualification courses comprise theory and practical assessments.
- 1 pass in GCE ‘N’ Level (any subject) or, WPLN Level 4 (Speak, Listen, Read, Numeracy) and Level 3 (Write)
- Certified medically fit for healthcare work by approved clinics
- Completing a successful employability interview by HMI Institute
COURSE FEE STRUCTURE & SUBSIDY SkillsFuture Singapore’s (SSG) subsidy applicable to Singaporeans & Singapore PRs only
SKILLSFUTURE WORK-STUDY CERTIFICATE FOR PATIENT SERVICE ASSOCIATE (280Hrs) WSQ Cat-A Funding
|Full Course Fee Before SSG Subsidy||
|SSG Course Fee Subsidy||
90% of course fee
|Non-Subsidised Course Fee Payable by Employer including GST||
|SkillsFuture Credit (S’poreans 25y/o & Above)||
|Post-Secondary Education Account (PSEA)||
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