HMI AIC LTP Courses for Community Care Sector

EDMs

Synopsis

This 2-day programme aims to upgrade and enhance the service excellence and people engagement skills of supervisors, managers and HODs. It equips participants with the skills and techniques to interact and connect with clients, clients' family members and their next-of-kin more effectively so as to improve the image of community care and thereafter enhance the overall service experience.

Note: The service tools and skills are designed in accordance with AIC Service Quality Toolkit for the Community Care Sector with the aim to:
- Build a Positive Service Culture and
- Provide tips and tools for Staff to deliver Person-centred Care

Register in AIC Learning Management System. Open with Internet Explorer is highly recommended. The link is as shown (https://lms.aic-learn.sg/lms/app/SYS_login.aspx)