HMI AIC LTP Courses for Community Care Sector

EDMs

Synopsis

This 2-day programme aims to help operational /frontline staff (individual contributor) understands and appreciates the importance of effective service communication. Participants learn how to communicate the desired emotions / feelings in their verbal and non-verbal communications.

Note: The service tools and skills are designed in accordance with AIC Service Quality Toolkit for the Community Care Sector with the aim to:
- Build a Positive Service Culture and
- Provide tips and tools for Staff to deliver Person-centred Care

Register in AIC Learning Management System. Open with Internet Explorer is highly recommended. The link is as shown (https://lms.aic-learn.sg/lms/app/SYS_login.aspx)