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Dispute Resolution System

A grievance/complaint can be defined as a person's expression of dissatisfaction with any aspect of the school's services and activities:

  • the enrolment and orientation process;
  • the quality of training provided;
  • academic issues, including student progress, assessment, curriculum and awards in the course of study;
  • handling of personal information and access to personal records; the way someone has been treated.

3 stages for formal grievance/ complaint handling

Stage 1: Lodging of grievance formally
Stage 2: Internal Appeal

Stage 3: External Appeal
- CPE Student Services Centre
- Singapore Mediation Centre
- Singapore Institute of Arbitrators