Beyond Quality to Value for Improved Patient Service & Health

Overview

This course aims to provide in-depth knowledge on how to provide quality service in hospitals to meet customers demands for a seamless care experience.

Course Objectives

At the end of the course, participants should be able to:

  1. Understand the concept of Lean and how the implementation of Lean practices is able to transform wastes into values for the patients.
  2. Gain an insight into real world cases on how doing more with existing resources could be achieved through examining various workflows in healthcare organisations.

Course Outline

  1. Understand the Lean Thinking Framework: Starting with flows.
  2. Overview of various tools, why use them and when to use them.
  3. Learning practical approaches for improving patient experience.

Target Audience

  1. Professionals, managers and executives (PMEs)
  2. Healthcare professionals

Course Date

18 February 2023

25 March 2023

29 April 2023

13 May 2023

Course Date

18 February 2023

25 March 2023

29 April 2023

13 May 2023

Course Duration
8.5 hours

Course Venue
Synchronous E-learning (Zoom)

Course Fee
$850 (excluding 8% GST)

Registration

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HMI Institute reserves the right to postpone or cancel the courses if minimum enrolment is not met.

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